FAQ Pro - SEO optimized FAQs for dynamic products + shopping experiences

by ACRIS E-Commerce GmbH

Rating: 5.0

Downloads: 393

Create FAQs, group them and assign them to the desired products using dynamic product groups. In addition, FAQ pages can be created using shopping experience worlds. SEO optimized.

Annually €9.95* /month €199.00 * €119.40* /year after first year €199.00* /year Promotion valid until 31 December 2026 23:55 50.23% discount This is the combination of a 33.18% promotional discount and a 17.04% annual discount.

Monthly €19.99* /month Cancelable monthly

Compatible with:

6.4.0.0 - 6.7.10.2

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Creation and management of FAQs directly within the Shopware admin panel
FAQ groups for the structured organisation of questions and answers
Integration of FAQs on product pages, in categories and within experience zones
SEO-optimised FAQs with customisable URL and meta settings

Features

Creation and management of FAQs with questions, answers, images, videos and documents
Creation and management of FAQ groups for thematic organisation
Assignment of FAQ groups to products, dynamic product groups and categories
Control of visibility via rules and sales channels
Dedicated 'Experience Worlds' element for flexible integration of FAQs

Customisable options for colours, icons, spacing and display styles
Integration of YouTube, Vimeo and your own videos within FAQ answers
Document and file attachments for further information
Import and export of FAQs
Control over the visibility and indexing of FAQ detail pages
Automatic matching of FAQs based on customisable keywords in product descriptions
FAQ search integrated into the shop’s search preview

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About the Extension

Purpose of the plugin

This plugin allows you to manage frequently asked questions (FAQs) centrally and present them in a structured manner within the shop. Customers gain quick access to relevant information, whilst important content can be clearly grouped together and displayed in the appropriate places within the shop.

Centralised management of FAQs
FAQs are created and managed in the Shopware admin panel. Answers can be supplemented with images, videos, documents and file attachments. Various configuration options are available for displaying FAQ content. Colours, icons, spacing and different display formats can be customised.

FAQs groups
FAQ groups can be created to organise FAQ content. These are used to structure questions and answers by topic. FAQ groups can be assigned to products, dynamic product groups and categories. In addition, a dedicated ‘Experience Worlds’ element is available for integrating FAQs into CMS pages.

Visibility control
The display of FAQs and FAQ groups can be controlled via sales channels and Rule Builder rules. This allows content to be made available specifically for certain areas or under specific conditions. In addition, individual FAQs within a group can be restricted to specific products. Keywords are also available for the automatic assignment of FAQs, which can be matched against the content of the product description.

SEO settings
SEO URLs, meta titles, meta descriptions and other SEO settings are available for FAQs. In addition, the output of structured data (JSON-LD) can be controlled. The accessibility and indexing of FAQ detail pages can be configured globally.

Additional Content Extensions

The following plugins extend content and functionality in Shopware and can be used together.

Blog
Enables the creation and management of blog posts to expand content within the shop.

Glossary on product detail page
Explains technical terms directly on product pages and improves customer understanding.

This extension is highlighted as part of the Premium Partner Program and can therefore be displayed with priority in the store.

Details

Available: English, German
Latest update: 1 June 2026
Publication date: 27 July 2022
Version: 7.10.0
Category: Special features

Resources

Reviews (8)

Average rating

5.0

Based on 8 reviews

5.0 Functionality

4.8 Usability

4.9 Documentation

5.0 Support

Write a review

If you downloaded this extension you can write a review in the Shopware Account.

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Top Kundenservice!

5.0

by Maximilian

7 May 2026 16:44

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Ausgezeichnete Erweiterungen - ausgezeichneter Support

5.0

by Frank

15 April 2026 17:59

Die Plug-ins von ACRIS sind so gut wie der Support. Wenn ich Erweiterungen suche, schaue ich immer zuerst bei Acris nach. Die Funktionalität ist hervorragend und der Support sofort zur Stelle, wenn man ihn braucht.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Hervorragendes Plugin mit erstklassigem Support!

5.0

by TH. Weitzel

6 March 2026 11:59

Das Plugin „FAQ Pro“ hat unsere Erwartungen in jeder Hinsicht übertroffen und erfüllt alle Anforderungen an eine moderne FAQ-Lösung perfekt. Besonders beeindruckt hat uns die enorme Flexibilität bei den Einstellungen sowie die nahtlose Integration in die Erlebniswelten, Kategorien, Artikelm und für dynamische Produkte. Dank der sauberen SEO-Optimierung werden die Fragen auch in den Suchergebnissen optimal dargestellt, was ein echter Mehrwert ist. Ein riesiges Lob geht zudem an das Team hinter dem Plugin: Der Support ist nicht nur absolut professionell und kompetent, sondern reagiert auch extrem schnell auf Anfragen. Wer ein leistungsstarkes und durchdachtes FAQ-Tool für seinen Shop sucht, ist hier genau richtig. Eine klare Kaufempfehlung!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Gut durchdachtes FAQ Plugin, super Support!

5.0

by Albert

6 August 2025 09:18

Wir arbeiten jetzt schon eine weile mit dem FAQ-Plugin und sind absolut begeistert. Der Hauptgrund für unsere Entscheidung war die geniale Möglichkeit, FAQs über dynamische Produktgruppen zu steuern. Das ist für unseren Shop eine riesige Arbeitserleichterung!

Abgesehen von dieser Top-Funktion merkt man, wie durchdacht das Ganze ist. Die Einbindung von Medien wie Bildern oder Videos ist super einfach und wertet die Antworten für unsere Kunden enorm auf. Auch die ganzen SEO-Einstellungen, von den sauberen URLs bis zu den Rich Snippets, sind ein riesiger Pluspunkt.

Trotz der vielen Möglichkeiten ist die Bedienung erfreulich einfach und verständlich. Wir hatten eine kleine Frage zur Einrichtung und der Support war blitzschnell und super hilfreich. Absolute Empfehlung für jeden, der eine professionelle FAQ-Lösung sucht!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Eine tolle Erweiterung mit einem exzellenten Support

5.0

by Damira Grün

29 January 2025 08:43

Die Erweiterung erfüllt unsere Anforderungen und der Support reagiert sehr schnell. Wir sind sehr zufrieden. Tolle Arbeit! :-)

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Gutes Plugin

5.0

by Lemodo GmbH

30 January 2024 08:08

Sehr gut durchdacht, aber, Tooltips könnten etwas besser sein.

5.0 Functionality

4.0 Usability

5.0 Documentation

5.0 Support

Genau was wir brauchen

5.0

by Dani Rentsch

30 August 2023 12:27

Einfach, vertsändlich und effizient - kann dieses Plugin nur empfehlen.
Der Support antwortet prompt und kompetent,

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

Hervorragendes FAQ Plugin mit sehr gutem Support

5.0

by Kai Schmidt - Chairgo

2 August 2023 14:49

Wir sind zwar gerade erst am Anfang mit dem FAQ Tool aber schon jetzt absolut begeistert. Obwohl die Möglichkeiten vielfältig sind, ist es einfach zu bedienen. Und dazu noch ein kompetenter und schneller Support. Absolut empfehlenswert wenn Ihr Mehrwert für Euren Shop schaffen wollt.

5.0 Functionality

4.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

ACRIS E-Commerce GmbH

See all extensions

Partner Status

Shopware
Bronze Partner
Shopware
Premium Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2015
Extensions: 192
Certifications: 7

Support

Based in: Austria
Speaks: German, English
Response time: Very quickly

Shopware 6 certified

Installation

Open the Plugin Manager via Settings > System > Plugins
Upload, install and activate the plugin

Create FAQ group

Settings > Extensions > FAQ > FAQ groups

Settings

Display name
Name of the FAQ group that can be displayed in the storefront.
Description
Description of the FAQ group for additional information about the included content.
Priority
The higher the number, the higher the priority. This is used for sorting when several FAQ groups are displayed at the same time.
Active
If active, the group is displayed.
Sales channels
Restricts the display of the FAQ group to selected sales channels.
Rule
Controls the display of the FAQ group via Rule Builder conditions.

Visibility

Visibility of the group name
Defines whether the name of the FAQ group is displayed in the storefront.
Visibility of the group description
Defines whether the description of the FAQ group is displayed in the storefront.
Display (collapsible)
Defines the display type of the FAQ group.

Structured data (JSON-LD)

Disable JSON-LD output
If enabled, no structured data (JSON-LD) is output in the storefront for this FAQ group and all FAQs contained in it.

Product assignment

Assigned products
Assigns the FAQ group to individual products.
Dynamic product groups
Assigns the FAQ group to dynamic product groups.

Category assignment

Categories
Assigns the FAQ group to categories.
FAQ display
Defines whether the display always appears below the product list or via the Shopping Experiences element.

Shopping Experiences

Allows Shopping Experiences to be displayed before or after the assigned FAQs.

Create FAQs

Settings > Extensions > FAQ > FAQ
Settings

Internal name
Used for overview purposes in the admin area.
Question
Question displayed in the storefront.
Answer
Answer to the stored question. HTML can be included.
Priority
The higher the number, the higher the priority. Used for sorting multiple questions within an FAQ group.
Active
Activates or deactivates the FAQ.
Sales channels
Restricts the display of the FAQ to selected sales channels.
Rules
Controls the display of the FAQ via Rule Builder conditions.
FAQ display
Defines the default state of the FAQ, for example collapsed or expanded.
FAQ groups
Assigns the FAQ to one or more FAQ groups.

Product assignment

Restrict assigned products
If products are specified here, the FAQ is only displayed for these products. However, the products or dynamic product groups assigned to the FAQ group must include the selected products.

Keywords

Keywords enable the automatic assignment of FAQs to products based on the content of the product description.

Matching type
Defines how the keyword is compared with the content of the product description.
Keyword
Term or search pattern used for the assignment.

Image

Image position
If an image is assigned, the image is displayed in the FAQ answer at the selected position.
Image size
Predefined image sizes (large, medium, small)
URL / link (when clicking the image)
If a link is entered (absolute link with https://www.xxx.xx), the image is linked.
Open URL / link as
Selection whether the link should open in a new tab or in the same window.
Image selection
The image is selected here. Only one image can be added.

Video

Video position
If a video is assigned, the position can be selected here. The size is predefined, and it is expected that a text description has also been added. Two columns are provided.
Video type
YouTube, Vimeo or other video types. If special video players need to be integrated, please submit a support request.
Embed URL
Insert only the video link. For YouTube, use the normal watch link, the embed link or simply the YouTube ID: "https://www.youtube.com/watch?v=DYDY4NW1L_TEST" or "https://www.youtube.com/embed/DYDY4NW1L_TEST" or the YouTube ID: "DYDY4NW1L_TEST". For Vimeo, use the Vimeo embed link or the Vimeo ID: "https://player.vimeo.com/video/123456789" or Vimeo ID: "123456789". For other video types, use the embed link.
Enhanced privacy mode (embed videos without cookies):
Only for YouTube: If enhanced privacy mode is active, YouTube does not store information about visitors on your website.
Show control bar
Only for YouTube: Displays the controls of the YouTube player in the video.

Documents

Upload document
Upload the desired documents using the media selector.
Since Shopware limits the file types during upload, a free plugin for extending the file types can be requested from us via a support request.
Edit document
By clicking on an uploaded document, it can be edited:
Title
If specified, this name appears in the frontend instead of the document file name.
Description
If specified, this appears next to the name in the frontend.
Position
The position is changed by moving the item in the admin area and cannot be changed here.
Document available in the following languages
This allows documents to be displayed differently in different languages.

SEO

SEO URL
If TEXT is entered here, this question is accessible in the frontend with this URL. SEO URL generation is required. For the SEO URL, only a string/word can be entered, and "/" can be used in the URL (not at the beginning of the URL). The entered SEO URL is generated and used together with the Shopware path.
Example: "custom/faq". The SEO path template can be changed under Settings > Shop > SEO.
Meta title
A meta title for search engines can be stored for the FAQ.
Meta description
A meta description for search engines can be stored for the FAQ.
Meta data
Additional meta data for the FAQ.

FAQ usage in Shopping Experiences

Content > Shopping Experiences > Create layout
A new block category "ACRIS FAQ" with a new Shopping Experiences element "FAQ groups" is available under Blocks.

Element settings

Load FAQ groups from
FAQ groups can be selected manually or loaded automatically based on the current category or the currently displayed product.

Plugin configurations

Extensions > My Extensions > ACRIS FAQ > Configure
General

Positioning of the FAQ tab on product pages
Defines where the FAQ tab is displayed on the product detail page.
Show FAQ in the product description
Controls the output of FAQs within the product description.
FAQ detail pages are accessible and can be indexed by search engines
Defines whether FAQ detail pages are accessible and indexable by search engines.
TWIG code handling in FAQ answers
Controls the processing of TWIG template code in FAQ answers.

Search

Enable search for FAQs
Activates the integration of FAQs into the shop search.
FAQ search preview max. number of search results
Defines the number of FAQ hits displayed in the search preview.
Hide the text "No search results" in the search preview if no results were found.

Formatting / appearance
Provides configuration options for colors, symbols, spacing and HTML markup.
Video settings
Contains settings for embedding videos, privacy options and preview images.

Import / export of FAQs

Under Settings > Import / Export, FAQs can be imported or exported using an import/export profile.
During import, FAQs are not created twice. Existing FAQs are searched using the following import fields to avoid duplicate FAQs:
1. UUID (id)
2. Internal name (internalName) (fallback 1)
3. FAQ question (name) (fallback 2)

Known limitations / notes:
FAQs can be assigned once as a TAB and once in the DESCRIPTION via the plugin settings. As a result, Google may detect the rich snippets twice and identify the FAQPages field twice. To prevent this, display FAQs in the plugin configuration either as an FAQ TAB or in the DESCRIPTION TAB.

How can I automatically transfer the group name of the FAQ to the seo url?

The seo url template of the FAQs can be changed under "Settings > SEO". The following code can be inserted:

"faq/{% if faq.groups and faq.groups|first %}{% set firstFaqGroup = faq.groups|first %}{% if firstFaqGroup.translated. name %}{{{ firstFaqGroup.translated.name }}/{% endif %}{% endif %}{% if faq.translated.seoUrl %}{{ faq.translated.seoUrl }}{% else %}{{ faq.translated.name }}{% endif %}"

Can the FAQ Pro plugin be used headless?

Yes, a route is stored in the FAQ plugin that can be queried with the Store API.

* Route path: /store-api/faq-group
* Route name: store-api.faq.group.load
* Route class: custom/plugins/AcrisFaqCS/src/Custom/SalesChannel/FaqGroupRoute.php

In the criteria, either the dynamic product groups to which the relevant products are assigned or the category ID must be specified. The IDs of the dynamic product groups can be read directly from the "streamIds" field for the product.