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Helpcenter - FAQ with rating function

Helpcenter - FAQ with rating function

by codegiganten GmbH (4) Ratings 9 Downloads
Current version:


15% Promotional discount € 152.15* € 179.00* Promotion valid until 31/10/2021 23:59
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Can be used in:
Not available
This extension cannot be used in a Shopware Cloud shop.
This manufacturer responds very quickly to support requests
  • cogi225339257272
  • codegiganten GmbH
  • 1.0.7
  • 2 Aug 2021
  • de_DE en_GB
  • 6.0.0
    6.1.0 – 6.1.6
    6.2.0 – 6.2.3 – – – – – – –
Helpcenter This Shopware 6 extension allows you to easily create and manage FAQ categories... more

Product information


  • Manage categories and entries
  • Submit ratings of entries
  • SEO friendly
  • Search function
  • Increase of customer satisfaction


  • Create and manage categories
  • Create and manage entries
  • View ratings



This Shopware 6 extension allows you to easily create and manage FAQ categories and entries, which can be viewed and searched by the customer on the storefront. You can customize the entry to your liking and also select an SEO-friendly URL for the entries.

In the storefront, the customer can use his customer account to rate a question, which you can view in the administration. The views of a question are also counted.

You can choose in the configuration of the extension whether a message with a link should appear on the product detail page or in the footer. Optionally, the ratings can also be switched off. 

The advantages of the plugin for your shop are obvious:

  • 24/7 customer service for customers
  • Potential customers can be won over
  • Reduction of operating costs

Shopware 6 is developing fast, so we also stay up to date and are constantly working on our plugins and themes to improve them. If you have any problems or need help with the installation, we are at your disposal:

codegiganten GmbH

codegiganten GmbH is your competent partner for the development of your Shopware 6 online shop! Do you need a special plugin or theme, which is not yet available in the store? No problem! Please contact us at any time via or



Read, write and discuss reviews... more

Customer reviews

Average customer rating from 4 reviews:


Sind sehr zufrieden!

6 May 2021


Absolut empfehlenswert!

23 Apr 2021

Wir haben bereits mehrere FAQ-Plugins getestet und hiermit nun wirklich eine sehr gute Lösung gefunden.
Das Plugin wurde technisch und optisch sinnvoll aufgebaut und die Bedienung ist kinderleicht.
Interessant und nützlich ist beispielsweise auch der "Ansichten"-Zähler, um nachvollziehen zu können, wie oft manche Themen geklickt werden.
Kleine Verbesserungsvorschläge wurden vom freundlichen Support kurzfristig umgesetzt .
So macht`s Spaß! :)


Mehr als nur eine Empfehlung!

14 Apr 2021

Hallo zusammen,
Wir waren auf der suche nach ein FAQ / Q&A / oder wie man solche Plugin´s auch nennt!
Dann haben wir das Helpcenter gefunden und getestet was ja 30 Tage möglich ist :)
Wir hatten aber noch ein paar Wünsche ! Ja okay es war schon fast eine Liste mit Verbesserungen :)
Ich bekam sehr schnell eine Antwort ich dachte erst okay jetzt sagen Sie dir es würde Extra kosten.
Aber falsch gedacht alle Punkte auf der Liste wurden umgesetzt und es erschienen noch am gleichen Tag 2 Updates zum Plugin. Es gibt selten solche Plugin-Anbieter jetzt verstehe ich auch warum Sie sich Codegiganten nennen es macht Sinn. Super Service & Support!

Das Team von bedankt sich!



30 Mar 2021

Einfach zu bedienendes Plugin, Support reagiert sehr schnell, klasse!


Installation manual

  1. First you have to install and activate the plugin. 
  2. After that the tab "Helpcenter" will appear in "Content" in the navigation to the left. If you click on it, you can create your first category in the category overview.
  3. After you have created a category, click on the category to create a new entry in the entry overview. Here you can select the question, answer and other settings.
  4. If you have set the category and question to active, they are now in your storefront at visible.  


Version 1.0.7

  • Bugfix on the product detail page
  • Bugfix when uninstalling the app

Version 1.0.5

  • Compatible for the version

Version 1.0.4

  • Category: Page title is now set
  • Set title on category entry to h1

Version 1.0.3

  • Added SEO url support for categories

Version 1.0.2

Bugfix for:

  • Added HTML editor for answers
  • Category sorting implemented
  • Navigation element for mobile view implemented

Version 1.0.0

  • First release of plugin

About the manufacturer

Shopware 6 Signet Shopware 6 ready codegiganten GmbH codegiganten GmbH Shopware Solution Partner Shopware Solution Partner 3 Certifications Developer SW5 0 Developer Advanced SW5 0 Template Designer SW5 0 Template Developer SW5 0 Developer SW6 1 Developer Advanced SW6 0 Template Designer SW6 1 Template Designer Advanced SW6 1 41 Extensions 5 Ø Rating
Current version:


€ 152.15* € 179.00* Promotion valid until 31/10/2021 23:59
To use the wish list, you must accept the necessary cookies. Accept cookies

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