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codegiganten GmbH

FAQ for Products and Categories with Bulk Editing

Rating: 5.0

Average rating of 5 out of 5 stars

(4 reviews)
Downloads: <50

In-App Purchases

Subscriptions

Helpcenter Area Helpcenter Area
€19.99 * /month
Unlocks the helpcenter area: a dedicated help section in your storefront under /helpcenter, with its own helpcenter categories and an SEO-friendly detail page per entry, including a sitemap entry. Your customers search all entries through the built-in search and, once logged in, can rate every answer and leave optional feedback. You manage the ratings in the administration under "Content > Helpcenter", where you also see the view count of each entry. On top of that you get the CMS element "Helpcenter FAQ", which places helpcenter entries in any shopping experience layout, optionally with category navigation and search. The FAQs on products and categories, the bulk editing and the "Product FAQ" CMS element are included in the extension and keep working without this purchase.

Description

Highlights

  • FAQ directly on products and categories
  • Bulk editing instead of product-by-product
  • Inheritance to subcategories incl. exceptions
  • FAQ accordion as a configurable CMS element
  • Optional helpcenter area as in-app purchase

Features

  • Create, sort and translate FAQ entries
  • Assign FAQs to products and product categories
  • Inheritance to subcategories and their products
  • Exclude single categories or products
  • Bulk editing: category tree, entries, products
  • CMS element for the FAQ accordion
  • Helpcenter area as optional in-app purchase

About the Extension

This Shopware 6 extension allows you to easily create and manage FAQ entries and assign them to your products and product categories. They are displayed as an accordion on the product and category pages, so your customers find the answer to their question exactly where they are about to buy. Question and answer can be maintained in several languages, the answer in a rich text editor with formatting and links. For every entry you decide whether it appears on product pages, on category pages or on both, and in which order. Entries marked as inheritable automatically apply to all subcategories and to the products they contain, and can be hidden again on a single category or a single product. The bulk editing lets you maintain all of this in one place: the category tree, the entries of the selected category and the products within it sit on one screen, instead of assigning FAQs product by product. On the product itself, the FAQ tab always shows which entries are assigned directly and which are inherited, including the category they come from. The appearance of the FAQ accordion is configurable per CMS element: headline and subline, an optional category filter, dividers, font weight, colours, spacing and element width. Fields you leave empty simply inherit the values of your theme. The advantages of the app for your shop are obvious:

  1. 24/7 customer service for customers
  2. Potential customers can be won over
  3. Reduction of operating costs

In addition, the extension can be expanded with a dedicated helpcenter area, available as an in-app purchase directly in your administration.

Individual support and regular updates

If you would like special adaptations for the use of our extension in your store, please feel free to contact us. We are continuously improving the app. The satisfaction of our customers and top-quality support are our number one priority. Contact us directly through the Shopware Plugin Support, we will do everything we can to help you competently and quickly.

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About us

We are the codegiganten (code giants) from Paderborn, your experienced partner for any Shopware 6 project. We offer years of experience in individual PHP projects with current frameworks form the foundation for an efficient and professional handling of all technologies in the Shopware universe. We continuously update and improve our apps and themes and offer competent, individual support as well as customised solutions to make your store even better.

With codegiganten GmbH, you will not only have an absolutely technically skilled partner at your side, but also benefit from an immense wealth of experience from numerous eCommerce projects in the B2C and B2B markets.

codegiganten GmbH – Your Shopware 6 Partner

Friedrichstraße 15 | 33102 Paderborn | Germany

Managing Director: Oliver Krimmer

codegiganten.de

Do you need a special app or theme, which is not yet available in the store? No problem! Please contact us at any time via E-Mail to info@codegiganten.de

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Details

  • Available: English, German
  • Latest update: 27 August 2026
  • Publication date: 4 December 2020
  • Version: 4.0.1
  • Category: Special features

Resources

Reviews (4)

Average rating
5.0

Average rating of 5 out of 5 stars

Based on 4 reviews
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support

100 %
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Sind sehr zufrieden!
5.0

Average rating of 5 out of 5 stars

by Alex
6 May 2021 22:10
-
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Absolut empfehlenswert!
5.0

Average rating of 5 out of 5 stars

by Marco
23 April 2021 07:28
Wir haben bereits mehrere FAQ-Plugins getestet und hiermit nun wirklich eine sehr gute Lösung gefunden.
Das Plugin wurde technisch und optisch sinnvoll aufgebaut und die Bedienung ist kinderleicht.
Interessant und nützlich ist beispielsweise auch der "Ansichten"-Zähler, um nachvollziehen zu können, wie oft manche Themen geklickt werden.
Kleine Verbesserungsvorschläge wurden vom freundlichen Support kurzfristig umgesetzt .
So macht`s Spaß! :)
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Mehr als nur eine Empfehlung!
5.0

Average rating of 5 out of 5 stars

by Dampfer-Affe.de
14 April 2021 12:46
Hallo zusammen,
Wir waren auf der suche nach ein FAQ / Q&A / oder wie man solche Plugin´s auch nennt!
Dann haben wir das Helpcenter gefunden und getestet was ja 30 Tage möglich ist :)
Wir hatten aber noch ein paar Wünsche ! Ja okay es war schon fast eine Liste mit Verbesserungen :)
Ich bekam sehr schnell eine Antwort ich dachte erst okay jetzt sagen Sie dir es würde Extra kosten.
Aber falsch gedacht alle Punkte auf der Liste wurden umgesetzt und es erschienen noch am gleichen Tag 2 Updates zum Plugin. Es gibt selten solche Plugin-Anbieter jetzt verstehe ich auch warum Sie sich Codegiganten nennen es macht Sinn. Super Service & Support!

Das Team von Dampfer-Affe.de bedankt sich!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Empfehlung!
5.0

Average rating of 5 out of 5 stars

by Tim
30 March 2021 07:52
Einfach zu bedienendes Plugin, Support reagiert sehr schnell, klasse!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support

About the Extension Partner

codegiganten GmbH

codegiganten GmbH

Partner Status

  • Shopware Silver Partner Shopware
    Silver Partner
  • Shopware Premium Extension Partner Shopware
    Premium Extension Partner

Details

  • Ø-Rating: 5

    Average rating of 5 out of 5 stars

  • Partner since: 2020
  • Extensions: 90
  • Certifications: 4

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Quickly
Shopware 6 certified This Extension Partner has been certified by our Academy for Shopware 6.