Deepware AI Chat – AI Support Agent for E-Commerce

by Deepware

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Downloads: <10

Free AI shopping assistant for Shopware: answers product questions, gives recommendations, shows order and shipping status and hands complex cases to your team.

Free

Compatible with:

6.6.0.0 - 6.7.16.0

Includes:

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any problems with your extension you can always ask the Extension Partner for help.

Description

Highlights

Free AI chat assistant for your Shopware storefront
Six specialised AI agents – from product advice to customer support
Customers check order status and shipping updates themselves
Escalates complex cases to your team and opens tickets
No API key needed – connects via a Shopware integration

Features

AI product recommendations based on browsing behaviour and preferences
Real-time stock information and product comparisons
Order tracking, shipping updates and quick reordering
Answers on store policies, warranty, returns and refunds
Personalised offers, bundles and wishlist notifications

Escalation to human agents and tickets for special requests
Shown only on the sales channels you select; works with all domains of a sales channel
Multi-language (e.g. DE, EN) with a custom greeting message

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About the Extension

Deepware AI Chat is a free AI shopping assistant for your Shopware 6 store. It helps customers find the right products, answers recurring questions around the clock and takes routine requests off your support team.

Six specialised AI agents

Product assistance: recommendations based on browsing history and preferences, stock information and product comparisons, guidance for complex purchases.
Order management: order tracking, shipping updates and delivery estimates, quick reordering.
Store navigation: guides customers through your catalog and highlights relevant promotions.
Payment & checkout support: helps with payment questions and supports abandoned-cart recovery with personalised incentives.
Customer support: store policies and warranty information, returns, refunds and exchanges; escalates complex cases to a human agent.
Personalisation: dynamic offers and bundles, wishlists with sale and restock notifications.

Your benefits

Faster answers for customers – fewer routine tickets for your team
More relevant product recommendations and higher basket values
One assistant for the whole customer journey

Setup

Install and activate the extension.
In Shopware, create an integration under Settings › System › Integrations (administrator permissions) and note the Client ID and Secret.
In the AI chatbot settings, enter your Shopware API URL (ending in /api, e.g. https://your-store.com/api), Client ID & Secret and the e-mail of your web-app account.
Customise greeting and agents and choose the sales channels.

No separate AI API key is required.

Requirements & compatibility

Shopware 6.6.0.0 – 6.7.14.1
Shopware integration with administrator permissions and a web-app account (see setup)
Free of charge

Support: Developed and supported by Deepware GmbH, Munich – Shopware Bronze Partner and Extension Partner since 2021. Questions or setup help: info@deepware.de – we answer in German and English.

Details

Available: English, German
Latest update: 2 November 2026
Publication date: 22 December 2025
Version: 1.0.5
Category: Comments / Feedback

Resources

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About the Extension Partner

Deepware

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2021
Extensions: 14

Support

Based in: Germany
Speaks: German, English, Spanish, French
Response time: Quickly

1.0.5 6.7.0.0 - 6.7.16.0 14 September 2026

- Changed: Migrated backend/API domain from `app.blackrobe.ai` to `app.deepomate.com` across all plugin endpoints (status check, credential registration, connection test, chatbot analyze) and legal links (GDPR, Terms of Service, Cookies, Privacy Policy).

1.0.4 6.7.0.0 - 6.7.16.0 18 August 2026

better shop refrences

1.0.3 6.7.0.0 - 6.7.16.0 5 April 2026

- Fixed `services.xml` argument mismatch for `DeepwChatBotSalesChannelInfoController` causing dependency injection issues on Shopware 6.7.

- Fixed cache service injection during uninstallation to correctly use `cache.app`.

- Fixed PHPStan static analysis errors by dynamically checking for Storefront event classes.

1.0.2 6.6.0.0 - 6.7.16.0 15 January 2026

Products images were'nt displaying in specific conditions-> FIxed
Webapp's routes and plugin's open endpoint secured
On Uninstallation/Installation plugin, in webapp store status will be toggelled

1.0.1 6.6.0.0 - 6.7.16.0 24 December 2025

Compatible with all domains within a sales channel.

Web application/backend API URL changed.

Displayed only on selected sales channels.

1.0.0 6.6.0.0 - 6.7.16.0 23 November 2025

The AI chatbot is designed to fetch and manage stored details such as products, orders, and tracking information efficiently. It acts as an intelligent assistant, helping users retrieve data seamlessly. Whether customers need to check their order status, track shipments, or browse available products, the chatbot quickly provides accurate responses. convert into german