Return shipments (incl. DHL / UPS label)
Description
About the Extension
DEMOSHOP AVAILABLE
We provide you with a demo store for this extension so that you can test it to your heart's content with every available functionality. You also have full access to the access to the administration so that you can try out all the options there too. For the storefront a customer has already been created. You can log in to the store directly with the pre-selected access data. The demo store is completely reset every night. Please click below the screenshots on the "View demo" button and follow the corresponding links.
Description
Offer your customers the possibility to create returns directly from their customer account. To do this, customers can specify the number of items, a reason, a desired procedure and optional comments. The reasons (e.g. FAG, article defective etc.) and procedures (e.g. credit note, payment etc.) can be administered within a separate module in the Shopware settings. In addition, you can activate returns only for certain customer groups or for definable order statuses.
The customer can create any number of returns per order. However, for each new return, the customer can only select the items that have not yet been claimed in a previous return. Thus, he cannot return the same items more than once. In the plugin configuration you will find an option to enable or disable multiple returns per orders.
The customer is guided through the process of a return with a step-by-step guide. Within the list of his orders he comes directly with a link to the list of returns of an order or to the form for creating new returns. He can also download a return document as a PDF and enclose it with the package. As a store operator, you will receive an email on request as soon as a return has been created.
In addition, your customers - taking into account various conditions (e.g. customer group) - have the option to directly create and print a DHL or UPS returns label.
Within the administration you will find the new menu item "Returns" under the tab "Orders". Here you can view and edit every received return. In order to better integrate the process into your own processes, you can also define all statuses yourself - delete and edit existing statuses or create new statuses (e.g. "Return awaiting feedback from manufacturer").
Guests and SEO Url
You can specify an SEO url that you can link directly (e.g. for guests). For example, the form for creating a return can be accessed at https://www.domain.de/ruecksendung. Please enter the desired SEO url without (!) the domain in the plugin configuration - e.g. "ruecksendung".
In this form, each customer can log in by entering the order number and associated email address and view their existing returns or create a new return. If the customer has forgotten the order number and/or the email address, then he can also search for past orders by last name and a matching zip code.
Post products to inventories
Within the administration of a return you have the possibility to book selected products directly back into the stock. In this way, products that have actually been returned (e.g. as FAG returns) and can be put back on sale can be posted directly.
Deadlines
You can define in the plugin configuration whether a return can only be created for a certain period of time (from shipment). For example, you can allow the creation of a return only up to 21 days after shipment. In parallel, you can define a time limit for creating return labels (DHL and UPS). For example, you can offer free return shipping (via return label) only up to a maximum of 14 days after shipment.
Exclude products from returns
By default, the plugin only enables "normal" Shopware products for a return. Thus, for example, coupons and / or discounts can not be selected for a return. You also have the option in the free text fields of products to specifically exclude them from returns.
DHL Returns Label
You can offer your customers that they can directly create and print a DHL return label for their order. In addition, your customers can also save a QR code so that they can print a label at the DHL branch.
You can activate / deactivate the creation of labels and can have all logs recorded. Most of the time, a look at the logs is enough to detect possible errors. The logs logs in the default directory for logs within Shopware. Starting from the root directory this would be "/var/log".
Please make sure to maintain the weights of the items correctly in the backend. The weight on the label is calculated automatically according to the selected items.
You can generate a returns label with the interface to the DHL business customer portal. The label automatically contains you as the recipient and the customer as the sender.
To be able to generate DHL Labels, you need access to the DHL Business Customer Portal. In addition, you must be authorized for shipping processing via the business customer portal. For activation, please contact your DHL customer advisor.
DHL Returns Label via DHL Business Customer Portal - Live Settings
Customer/EKP number:
Your 10-digit DHL customer number.
Procedure number:
The procedure number for DHL shipping. Example: 07 for Germany, 53 for Austria.
Participation number:
A 2-digit number for subdividing settlements by location, seasonal business or different conditions. The participation numbers of the various DHL products each correspond to the last two digits of the associated billing numbers.
Return recipient:
In the DHL Business Customer Portal in the menu "Returns" in the submenu "Settings" all return recipient names (=ReceiverIds) are listed. Please enter the desired "Receiver Id" here.
DHL Business Customer Portal User:
The user from the DHL Business Customer Portal. The user must be authorized for returns! Ideally, you create another user for the creation of the labels.
DHL Business Customer Portal Password:
The password of the above user. The password validity of a "user" is 90 days. The password validity of a "system user" is 365 days. It is not possible to log in to the DHL Business Customer Portal with a "system user".
DHL Returns Label via DHL Business Customer Portal - Sandbox Settings
The DHL Sandbox API supports pure function tests with the standard access data of the plugin. You can use this access data to carry out the functional test of the API. Alternatively, you can also optionally test other return recipients. However, please follow the instructions in the DHL developer portal documentation.
DHL returns label abroad
You can store different DHL access data per country and/or sales channel. For this purpose, you will find - next to the plugin configuration - the menu item "DHL access data for returns" within the Shopware configuration. If you store a separate data set for the country Austria, then a DHL label with this access data will be generated for all customers from Austria.
UPS Returns Label
You can also - in addition to the DHL label or instead of the DHL label - provide your customers with a UPS returns label. To do this, you must activate the corresponding option in the plugin configuration and store all access data.
Instructions
- install the extension
- check the plugin configuration if it meets your requirements
- define in particular valid order statuses and/or customer groups
- define your desired reasons and procedures
- link anywhere in your store (e.g. category, store page etc) to the form for creating a return (e.g. for guests)
- you can find the form at https://www.domain.de/dvsn/return-shipment
- you can find the form alternatively at https://www.domain.de/ruecksendung
- registered customers can additionally always create returns directly from their customer account
- for the creation of a DHL and/or UPS return label you need appropriate access data. Please note the plugin description
General information
- PHP 7 and PHP 8 compatible
The plugin is fully compatible with PHP 7.x and PHP 8.x - Snippets
The plugin uses snippets so that all texts and labels can be translated into other languages in the administration - Subshop-able
Relevant configuration options can be individually adapted for each sales channel - Compatibility
The plugin is always compatible with the latest Shopware version and the Shopware standard theme - Incompatibility
If you are using a custom theme and/or third-party plugins, you should test the plugin thoroughly before buying. A compatibility can not be guaranteed - Responsive
Whether desktop PC or mobile phone - the plugin is fully responsive - Test version
The plugin can be tested free of charge and without obligation for 30 days (see free trial month of the rental license) - Features
The features described in the app description, the screenshots and the demo shop always refer to the latest version of the plugin - Individual change requests
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Please contact me without obligation to adapt my plugins according to your requirements in order to integrate them perfectly into your in-house processes - Liability disclaimer
The plugin manufacturer is not liable for damages, in particular not for direct or indirect consequential damages, data loss, lost profits, system or production failures that result from the use of the plugin - except for intent or gross negligence
Contact information
- Phone
+49 (0) 234 97354482 - Internet
info@digitvision.de
https://www.digitvision.de - Address
Hevener Straße 65
44797 Bochum
About me
- 20+ years of experience
For over 20 years in e-commerce and for over 10 years exclusively with shopware. Your specialist with extensive industry and technical knowledge. - Reliable
Shopware is my passion and my hobby. I take care of your project in a reliable and committed way as if it were my own. - Quality
High service quality is the focus. I use state-of-the-art design patterns, current technologies and innovative tools.
Your competent partner
For more than 20 years I have been working as a passionate web developer in e-commerce. In this time I have already advised and supported many companies in interesting projects. Thereby I stand for uncomplicated communication, future-proof solutions, modern technologies and a high level of commitment.
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Get in contact with me without obligation, to get my plugins according to your requirements in order to integrate them perfectly into your in-house processes. I would be happy to provide you with offers for adaptations or, if necessary, individually programmed plugins according to your wishes.
Details
- Available: English, German
- Latest update: 30 September 2025
- Publication date: 20 May 2020
- Version: 8.1.0
- Category: Shipping provider
Resources
Reviews (13)
great plugin
Alles super!
Starkes Plugin
About the Extension Partner
digitvision
Partner Status
-
Shopware
Premium Extension Partner
Details
- Ø-Rating: 4.9
- Partner since: 2018
- Extensions: 89
Support
- Based in: Germany
- Speaks: German, English
- Response time: Very quickly