Rating Captain Integration

by hmmh Poland

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Downloads: <10

Rating Captain is a review management platform that helps obtain customer recommendations on various review sites. This tool comes to the aid of a huge business challenge.

Monthly €4.90* /month Cancelable monthly

Compatible with:

6.4.17.0 - 6.6.3.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Strengthen your brand reputation
Get positive feedback
Reduce the number of negative reviews
Increase click-through rates
Optimize search engine visibility

Features

Automatic feedback invitations (e-mail, text message, pop-up)
Customer loyalty surveys (NPS)
Customer mediation
Analyze ratings and reviews
Business audits

About the Extension

Rating Captain is a review management platform that helps obtain customer recommendations on various review sites. This tool comes to the aid of a huge business challenge – convincing the customer to trust the company.

Therefore, the main goal of Rating Captain is to convert a dissatisfied customer into a returning one, and also to show the customer service elements that a business should improve in order to increase consumer satisfaction. With Rating Captain, businesses can reduce negative reviews by up to 90% and optimize visibility in Google search results. These effects are achieved through features built using Machine Learning and Big Data techniques.

Rating Captain enables customer service automation through a system of invitations asking for an order review, a mediation system with dissatisfied customers, and AI algorithms that identify user-reported issues.

The Rating Captain app allows a business to collect verified customer reviews and post them on the website, helping to improve visibility in search results, improve SEO conversions and marketing ROI. Three main benefits of using Rating Captain:

Obtain reviews and mediate with customers (90% fewer negative reviews)
Management of all reviews from one place, get real-time notifications of upcoming reviews.
Opinion sentiment analysis – find out how (dis)satisfied your customer is and why. In addition, at your request, we will create dedicated solutions adapted to the needs of your business.

Our tool provides a much easier way to manage reviews, and by obtaining reviews, the company can increase profits.

Details

Available: English, German, Polish
Latest update: 24 June 2024
Publication date: 26 January 2024
Version: 2.0.0
Category: Comments / Feedback

Resources

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About the Extension Partner

hmmh Poland

See all extensions

Partner Status

Shopware
Gold Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.5

Average rating of 4.5 out of 5 stars
Partner since: 2019
Extensions: 9

Support

Based in: Poland
Speaks: German, English, Polish

How can I commission a custom solution?

To commission a custom solution, please contact us at sales@hmmh.pl. In response to your inquiry, we will ask you for a detailed description of your needs, and then we will present you with a price offer.

I am looking for a solution that the Rating Captain Integration plugin does not offer. Can I commission you to write it?

Yes, we offer the creation of custom solutions based on the Rating Captain Integration plugin. Our team of experienced programmers can adapt the plugin to your individual needs, adding new features or integrating it with other systems.

How can I customize the appearance of the reviews displayed in my store?

The appearance of the reviews can be customized in the plugin settings. You can change: The order in which reviews are displayed. The number of reviews displayed. The appearance of the review widget.

Can I commission a completely new solution if I can't find a suitable extension for the plugin?

Yes, you can commission a completely new solution if you can't find a suitable extension for the plugin. Contact us at sales@hmmh.pl to discuss your needs.

How do I configure the Rating Captain Integration plugin?

To configure the plugin: Install and activate the plugin in your Shopware store. Create an account on the Rating Captain platform. Connect your Shopware store to the Rating Captain platform. Customize the plugin settings.

What features does the Rating Captain Integration plugin offer?

The Rating Captain Integration plugin integrates your Shopware store with the Rating Captain platform. This allows you to: Automatically collect reviews from customers after they have made a purchase. Display reviews on product pages and in the shopping cart. Generate statistics about reviews. Respond to reviews from customers.