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TC-Innovations GmbH

ThemeWare® Electric Pro | sales increasing and customizable

Rating: 4.6

Average rating of 4.6 out of 5 stars

(7 reviews)
Downloads: 288

Description

Highlights

  • More orders → Increase sales through intensive sales promotion, optimized for mobile, SEO, pagespeed and accessibility, complemented by an online course for more orders.
  • Impressive design → Professional experience with with free 1-click demo installation, various CMS elements and numerous icons. Extensive settings for professional design without programming skills.
  • Unlimited flexibility → More than 1210+ intuitive settings, 70+ popular plugins and 15 ThemeWare® variations. All plug-in functions and extras without additional license or subscription costs.
  • Customers love us → Excellent developer support, comprehensive video tutorials and over 700+ detailed guides in our documentation and knowledge base. High quality code - Made in Germany.
  • Satisfaction guaranteed → Try ThemeWare® + all extras free for 30 days. Active development with 250+ updates and 7+ years of maximum compatibility. Premium extension partner with 10+ years of shopware experience.

Features

  • ThemeWare® Pro Edition offers expert functions, prioritized updates, developer support and CMS functions.
  • Customizable header and footer designs as well as optimized checkout versions reduce shopping cart abandonment.
  • Mobile-first design guarantees a seamless user experience on smartphones and tablets.
  • Complete customizability with more than 1200+ options for individual color and functionality adjustments.
  • Industry-independent thanks to the versatile customization options, ideal for all industries and product range sizes.
  • Regular updates and Made in Germany quality ensure innovation and adaptation to current market trends.
  • The leading commercial Shopware theme on the market with over 20,000 installations since 2017
  • SEO and pagespeed optimization is already integrated, you can learn the rest in the corresponding online course.
  • Professional shopping experience with storytelling and tutorials at no additional subscription cost.
  • No additional costs, all features and functions are included without additional paid plugins.
  • Save time, hassle and money with ThemeWare® and learn from the market leader to become a market leader yourself.
  • Comprehensive instructions and video tutorials make it easy to get started and guide you step by step.
  • Targeted sales promotion through numerous elements and functions that increase conversion rates.
  • Open PSD files allow you to use all design elements of the theme as PSD files.
  • Awarded Premium Extension Partner status thanks to 10+ years of Shopware expertise and market-leading themes.

About the Extension

ThemeWare® is the market-leading Shopware theme and is characterized by intensive sales promotion, easy customizability, real included extras and functions without additional license or subscription costs as well as mobile, SEO, 100% pagespeed optimization and accessibility. There are also detailed instructions and a professional experience world with all graphics as well as free online courses with specialist knowledge.

ThemeWare® Electric Pro Edition

You are in the ThemeWare® Electric Pro Edition. The Pro Edition offers you the full range of functions, unlimited customisation options (even at template level), regular prioritised updates and our excellent user and developer support. The Pro Edition is suitable for both beginners as well as professionals and agencies.

Grandiose design

Visually perfect and functionally well thought out
With our Shopware Theme you can design your shop professionally and increase sales. You will not only get a grandiosely designed theme, but also a professional world of experience and all related graphics.

Plugins and extras included without additional subscription costs

that which, in addition to a grandiose theme, is the key to success
Our Shopware Theme includes the functionality of 70 very popular plugins already as an included tool. You will also receive selected extras that will take you and the success of your online shop to a whole new level. This eliminates annoying additional purchases and subsequent adjustments and saves you a lot of time without additional license or subscription costs.

Included extras

  • Professional experience world with graphics and storytelling elements (included for free)
  • Online course: SEO and Pagespeed with Shopware Themes (included for free)
  • Online course: Increasing conversion rates through shop design (included for free)
  • Online course: graphic design for beginners (included for free)
  • Gift: a surprise for you(included for free)

Included plugin functions

  • Custom header (included for free)
  • Search layouts (included for free)
  • Large customizable footer (included for free)
  • Subcategories in the category listing (included for free)
  • Customisable shop logo (included for free)
  • Text logo (included for free)
  • Discount badge text variants (included for free)
  • Background image (included for free)
  • Theme fonts (included for free)
  • Google WebFonts (included for free)
  • Lazy Loading (included for free)
  • Social media integration (included for free)
  • Home icon (included for free)
  • Scrolling animations in the Shopping Experience (included for free)
  • Hover effects in the Shopping Experience (included for free)
  • Shipping method logos (included for free)
  • Payment method logos (included for free)
  • Benefits top and footer bar (included for free)
  • Floating widget (included for free)
  • Sidebar widgets (included for free)
  • Sticky header (included for free)
  • Sticky sidebar (included for free)
  • Filter in categories permanently open (included here free of charge | will follow shortly)
  • Weaken sold out products (included for free)
  • Info text on the product page and in checkout (included for free)
  • Badges for stock and sold out products (included for free)
  • Subshop tab navigation (included here free of charge | will follow shortly)
  • CSS expert configuration (included for free)
  • Product specifications (EAN, sizes, etc.) on the product page (included for free)
  • Stock with configuration of thresholds (included for free)
  • Product Labels & Badges with configuration of colors (included for free)
  • Announcement banner in the header (included for free)
  • Product properties as a separate tab (included for free)
  • Listing layout (included for free)
  • Product box hover effects in product listing (included for free)
  • Custom fields for product specifications on the product page (included for free)
  • Manufacturer tab on the product page (included for free)
  • Videos (e.g. YouTube and Vimeo) as a tab on the product page (included for free)
  • Individual CSS code (included for free)
  • Individual JavaScript code (included for free)
  • Floating social media icons (included for free)
  • Checkout with checkout steps (included for free)
  • Newsletter subscription in footer (included for free)
  • Hover image in product listing (included for free)
  • Additional tabs on the product page (included for free)
  • Product short description in the product listing and the product page (included for free)
  • Product benefits (included for free)
  • Number of products per row in the listing (included for free)
  • Manufacturer in product listing (included for free)
  • CMS Hero (Image-Text) slider (included for free)
  • CMS Banner & Teaser (included for free)
  • CMS Breadcrumb (included for free)
  • CMS columns (included for free)
  • CMS grids (included for free)
  • CMS Code Element (included for free)
  • CMS Countdown banner for sales (included for free)
  • CMS Subcategories for Shopping Experiences (included for free)
  • CMS Subcategory navigation (included for free)
  • CMS Testimonials (included for free)
  • Data sheets on the product page (included for free)
  • Dropdown top navigation (included for free)
  • HTML5 videos in the description / tab (included for free)
  • List view of product boxes (included for free)
  • Product page layouts with elements & blocks (included for free)
  • Quickview for products in product listings (included for free)
  • Quantity selection in listing (included for free)
  • Product boxes per row (included for free)
  • Accordion for product description and reviews (included for free)
  • Dynamic category header (hero section) (included for free)
  • Product additional fields / tabs for further links, comments & downloads (included for free)

Our customers love us

We have more than 500 real 5-star ratings and are the most popular and best-rated Shopware Extension Partner. We would be happy to adapt ThemeWare® individually to your needs! The easiest way to contact us is via our Service Portal. We are known for our excellent service. Test us!

Graphical adaptability

Unlimited color adjustments at the push of a button
With just a few colour settings, you can adapt the theme in the shortest possible time to your desired design, as we have built an intelligent inheritance system into ThemeWare® for this purpose. If you have very special wishes, there are uncountable customizable color values and settings at your disposal.

Functions

Possibilities that leave nothing to be desired
Our theme offers a total of over 1210 configuration options that leave nothing to be desired. Each configuration is already optimal preset so you only need to change what is necessary for your needs.

  • Extremely comprehensive color matching
  • Storefront and domain compatible | individual body classes
  • Wide-, boxed- and fullwidth layout | widths, distances, frames, roundings, background image configurable
  • Google WebFonts and own fonts | local integration possible
  • Additional CSS classes of the world of experience | Various mouseover effects, individual CMS elements and CMS optimizations
  • Individual basic settings | colours, spacing, font, hint colours, badges, sections, blocks, tables, overlays
  • Header settings | Different display variants, Image logo configurable, Colors, Background image, Height, Spacing, Alignment, Frame, Icons and text configurable, Icons without text, Transparent header and header position, My account dropdown, Display and display type of search, Display service menu as list, Mobile header configurable
  • Navigation settings | Hamburger menu or show as list, Home icon configurable, colors, spacing, alignment, font, different mouseover effects, additional top navigation flyout configurations of colors, typography, width and category button
  • Sticky Navigation | fixed when scrolling down or up, scroll depth, show hamburger navigation or list, logo configurable, show search and shopping cart, colors, height, spacing, text alignment
  • Experience world header (header position) | colors and logo configurable for the start page
  • Footer settings | countless display options, columns, colors, heights, spacing, borders, alignments, typography, background image, areas (upper, middle, lower), widget elements configurable, minimal footer (in the order process)
  • widgets | additional configurations and positioning of elements About us, footer navigation, payment methods, shipping methods, payment and shipping methods, communities (social media), benefits, store, awards, newsletter
  • USP-Bar | colors, icons, text, font, 1-6 USPS configurable (depending on viewport), position in header and footer with small or large icons
  • Offcanvas shopping cart | Shipping costs, coupon field and shopping cart button
  • Scroll-Top Button | Color Configuration
  • Cookie hint | color configuration, distances, width, drop shadow, position selectable
  • Announcement banner | colours, frames, font size, text, link and display selectable
  • Breadcrumbs | color configuration, spacing, height, width, display selectable
  • World of Experience | Colors, spacing, hover effects and additional elements per css class, extended configuration for the Shopware CMS block Two columns, centered image & text, product filter and product box
  • Category listing | color configuration of the category navigation, additional configuration of the product box with display type, hover effect, text alignment, position (article rating), show product no., show action button as well as article image hover effect, height, image size, image alignment and image background color for transparent images
  • Article Page | Color Configuration, Show Breadcrumbs, Article Slider Image Size and Alignment, Thumbnails Position, Image Size and Alignment, Display of basic information like Manufacturer, Manufacturer No., EAN, Weight, Length, Width, Height, Minimum and Maximum Order Quantity, Tabs Display Type and Article Properties as Tab, Stock Label
  • Checkout | optimized header and footer with individual color configuration
  • Social Media Integration | Facebook, Instagram, Twitter, YouTube, Vimeo, Flickr, Pinterest, TikTok, Blogger, Blog (WordPress), WhatsApp, LinkedIn, Website
  • Product badges | discount badge, stock badge and sell-out badge configurable
  • Compatibility (HC-Architecture®) | Due to this architecture, ThemeWare® is highly compatible with almost all shopware plug-ins from the ground up. If an incompatibility does occur, however, you can resolve it yourself with just a few clicks by simply switching off the relevant function area and thereby setting yourself to the shopware standard.
  • Custom fields | Product specifications, hover images, YouTube & Vimeo videos, individual CSS classes

Excellent support

If you have any questions, our popular TC Service Portal is at your disposal around the clock. Here you will find answers to almost every question and solutions for almost every problem. If you need our support, you can open a ticket directly via this form to receive quick help from our ThemeWare® experts.

Shopware 5, Shopware 6, Self-Hosted, Cloud

ThemeWare® is available for you in all versions
It doesn't matter which Shopware version you choose or whether you switch in the future. ThemeWare® is available to you in every Shopware version. A decision in favour of ThemeWare® is always future-proof!

Lightning-fast start

Comprehensive instructions, video tutorials and helpful tools
If you want to try ThemeWare®, we will guide you from the first second with clear step-by-step instructions and video tutorials. Until your online store is ready. In addition, you will then learn in our online courses how to make your store more and more successful. In addition, helpful tools, such as the ThemeWare® field search engine, are available to you, so that you can always find the configuration field you want you need.

→ First steps with ThemeWare® ←

Knowledge makes success

Several online courses worth 337,- € included free of charge
Since we really care about your success, we have much more than just a great theme. We have created online courses for you on the most important topics that will make you and your online shop more successful. And the special thing is that we give you the online courses as a gift when you use ThemeWare® - even in the free test phase.

The following online courses are included:

  • SEO and Pagespeed with Shopware Themes (instead of 129,- € free of charge included)
  • Increase conversion rates through the shop design (instead of 129,- € included free of charge)
  • Graphic design for beginners (instead of 69,- € included free of charge)

You can access the online courses via the ThemeWare® Utilities.

Bye competition

To always be one step ahead of the others
There is no absolute right or wrong on the Internet. In reality, it is a better or worse relative to the competition. For this reason, with ThemeWare® you not only get what we believe to be the best shopware theme, but also a professional experience world and all the necessary graphics. In addition, in the further development of ThemeWare® we constantly focus on giving you exactly those advantages that make you better than your competitors. In addition, our video tutorials and online courses provide you with the knowledge you need.

Our mission

The best for your continued success
Why we do not simply offer a Shopware theme? Because we'd get bored. We love the success of ThemeWare®, because it comes from making people like you and your shop successful with our work. That is the real reason why we are obsessed with making ThemeWare® better and better all the time. That's the real reason why we additionally produce a really good experience for you, why we create numerous video tutorials and online courses for you and give them to you as a gift. In the last few years we have discovered the following formula for ourselves: Your success = Theme + Material + Knowledge + Stay tuned

And the great thing is that it works for you, whether you are a beginner, professional, entrepreneur, agency, freelancer or service provider. How do we know that for sure? We started out as beginners ourselves, then we were freelancers and today we are entrepreneurs, agencies and service providers ;-)

Complete package for successful shop design

The advantages in a nutshell
ThemeWare® is the revenue increasing, customizable and optimized shopware theme with countless functions. In addition, you will receive instructions, online courses and expert support to maximize your success and especially in the long run.

  • Sales promotion - Many elements and functions have been implemented to optimize conversion rates in a targeted manner
  • 70 popular plugins included - In our theme 70 extremely popular and useful plugins are included in our theme without additional licence or subscription costs.
  • SEO and Pagespeed-optimized - ThemeWare® is already optimized for search engines, you will learn the rest in the corresponding online course
  • Professional shopping world - Professional shopping experience with storytelling elements and precise instructions without additional subscription costs.
  • Open PSD files included - All design elements included in the theme are provided as PSD files for your use
  • Optimized mobile version - To create a special shopping experience on the mobile phone, the theme offers many special features and finesses
  • Checkout header and footer - Optimized header and footer versions for the checkout - this reduces the number of abandoned purchases
  • Unrestricted customization - With 1210 settings, you can customize ThemeWare® both in terms of color and function with great precision
  • 3x online courses included - topics: SEO & Pagespeed, sales promotion and graphic design for beginners worth 337,- €
  • Instructions & video tutorials - you will find a lightning-fast introduction and get to the successful shop design step by step
  • Header and Footer Designs - Choose from different Header and Footer Designs with countless configuration possibilities
  • Market leader since 2017 - With over 20000 installations, ThemeWare® is the market-leading commercial shopware theme
  • Constant updates guaranteed - Benefit from continuous innovation and adaptation to the latest market requirements for your online success

Our Shopware Theme makes it possible

More time for the important things in life
With ThemeWare® you save a lot of time and worry, because the theme is already perfectly preconfigured and you also get everything you need: concrete instructions, templates, a ready-made world of experience and helpful online courses. If there is a problem, you can find the solution in our service portal or open a support ticket to get lightning-fast support from our experts. So you have more time and a free head for your family and what you really enjoy.

For beginners

We will lead you step by step to success. For the successful use of ThemeWare® you need no previous knowledge, because all settings are already optimally preset and you receive the necessary basic and specialist knowledge as a ThemeWare® component from us. The clear step-by-step instructions and detailed video tutorials explain from the very first minute exactly what you need to do to make your shop look professional and get started quickly. In the online courses you will learn how to improve the success of your shop in terms of sales promotion, conversion rates, SEO and Pagespeed.

For professionals

A limitless theme for the highest demands
ThemeWare® was developed specifically for professional use. Thanks to the comprehensive setting options, almost every wish can be implemented directly with the product standard. Nevertheless customising at template level is possible at any time. Our instructions and tutorials as well as a perfectly commented and logically structured source code support you in this. In addition, you will soon be able to use the ThemeWare® GIT Repository and you can send us pull requests. ThemeWare® also supports the storefront:hot-proxy command in the developer console.

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For enterprise

Revenue-generating, independent and market-leading
ThemeWare® was designed in such a way that it can be ideally adapted to the corporate design using the on-board tools in order to represent companies and brands convincingly. At the same time, the theme can be adapted to complex requirements and can be extended to meet any need. Another advantage is that ThemeWare® never creates a dependency on individual agencies or employees. If necessary, we or our agency partners can be our agency partners at any time. Experience has shown that it only takes a few hours to train a new employee or agency.

For agencies

Turn professional shops into reality faster
ThemeWare® enables you as an agency to implement professional and individual shop designs in a much shorter time. Even with particularly complex requirements and high standards, ThemeWare® is often the right choice for professionals and companies. is often the right decision for professionals and companies. Another special feature is that within the framework of our partner and agency programme you receive special conditions, support, Insides and exclusive opportunities.

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Limitlessly expandable with Bootstrap

Based on the world's most popular frontend CSS framework
ThemeWare®, like the entire Shopware 6 storefront, is based on Bootstrap - the world's most popular and extremely powerful open source toolkit for web interfaces.

This enables you or any web designer around the world to extend or customise your shop with ThemeWare® without limits, quickly and cost-effectively. Compatibility is guaranteed both by the Bootstrap standards and by our specially developed HC Architecture®.

With this globally recognised industry standard, customisations no longer require a long learning curve. See the most important of the common Bootstrap examples directly in ThemeWare®. Further instructions can be found in our Knowledge Base.

Explore the ThemeWare® variety

Rent a theme and still use them all
If you decide on ThemeWare®, you can use all ThemeWare® variants. How? It's easy: Subscribe to ThemeWare® as a trial version for 30 days and transfer the theme configuration to a new child theme of your theme.

All ThemeWare® variants at a glance: Modern, Clean, Outdoor, Strong, Living, Bio, Exquisite, Bath, Fit, Kids, Lights, Electric, Global, Bike, Plants

Partner and agency programme

Would you like to use ThemeWare® for your customers?
ThemeWare® and our excellent support have been particularly popular with agencies, freelancers and service providers right from the start. We are proud that we now have over 550 partners who regularly use ThemeWare® in their customer projects. With our partner and agency program we offer you special conditions, support, insides and exclusive opportunities.

→ Become a partner now ←

Future-proof and always better

Constant further development with the highest standards
With ThemeWare® you make the best decision for the future of your shop. ThemeWare® has been the undisputed market leader since 2017, has over 20000 installations and is best rated with over 500 genuine 5-star ratings. Another special feature is that agencies rely on ThemeWare® via 550. This gives you the security that you will always find someone who can help you quickly when you are using ThemeWare®. The fact that you can trust us also shows that we have successfully mastered the big version leap from Shopware 5 to Shopware 6. All the positive and also negative experiences of the last few years have been incorporated into the new development and have made ThemeWare® for Shopware 6 the best theme that we have ever had.

Regular updates guaranteed

Every week, the best version of himself
With ThemeWare® you get regular updates so your online shop is always up to date. In this way you take advantage of technological change and constantly changing requirements in terms of design, product presentation, online marketing and much more. for your own good, because you're one step ahead of the competition.

Highest compatibility and availability

Thanks to the specially developed HC-Architecture®
So that your online shop never stands still, we have implemented the specially developed and proven HC-Architecture® (High Compatibility Architecture) in ThemeWare®. Because of this architecture, ThemeWare® is highly compatible with almost all shopware plug-ins. If an incompatibility does occur, you can solve it yourself with just a few clicks by simply switching off the respective functional area and thereby setting it to the Shopware standard. In this case you can find instructions and a short video tutorial in our service portal. Thus, breakdowns of your shop caused by compatibility problems are a thing of the past!

Bugfixes and problem direct solution

The fastest way to solve problems
Despite comprehensive testing, small bugs can always occur in different shopware environments. Such bug fixes are usually done the same day. In addition, our High Compatibility Architecture will benefit you here, because in the event of an error you can simply switch off the respective part of the theme, so that the error-free shopware standard is then activated directly at this point.

Satisfaction guaranteed

We are convinced that you will love ThemeWare®
That's why you can test ThemeWare® for 30 days with its full range of functions and all the extras. If you are not satisfied until after the test phase, we will find a solution even then. That's a promise!

Design services and adjustments

To make even the biggest wishes come true

Individual adjustments

If you have very special wishes, which are not configurable with the standard of our Shopware Theme, there is always the possibility of individual adjustments. ThemeWare® is already designed from the base to be expanded at any time and yet to remain almost always updateable. So, what are your biggest wishes? request now!

Sales-promoting design

One of our most popular services is the individual design of your shop based on ThemeWare®. We combine the many advantages of standard software and individual solutions for you. Another advantage is that we use extensive knowledge from sales psychology in the design process to massively increase the order rates in your shop. request now!

Why is there a theme-by-note (branding) in the footer?

The reason for theme branding lies in the long-term future security and further development of ThemeWare®. Only if ThemeWare® spreads sufficiently, can we as a company dedicate ourselves 100% to permanent development. This idea had proved to be true. This confirms our market leadership since 2017, over 20000 installations, over 500 real 5-star ratings and our more than 550 agency partners who trust in ThemeWare®.

Remove theme branding and do something good together

Theme branding can be removed for a one-time compensation fee of € 199,- net In this way, instead of spreading ThemeWare®, you make your contribution to its constant further development. In gratitude we would like to give something back to this world, together with you. For this reason we will donate a part of this compensation fee to a charitable organization to save our rainforests! If you are interested you can contact us here the fastest way!

Do you have any questions?

Visit our popular service portal at https://service.themeware.design/en to get the ideal support and all the answers to your questions. We are known for our excellent service. Test us!

Details

  • Available: English, German
  • Latest update: 3 December 2024
  • Publication date: 18 January 2021
  • Version: 3.5.0
  • Category: Themes

Resources

Reviews (7)

Average rating
4.6

Average rating of 4.6 out of 5 stars

Based on 7 reviews
4.7 Functionality
4.6 Usability
4.6 Documentation
4.4 Support

86 %
0 %
14 %
0 %
0 %

Write a review

If you downloaded this extension you can write a review in the Shopware Account.

Write a review
Die ThemeWare Erweiterung sind wirklich in Preis/Leistung top!
5.0

Average rating of 5 out of 5 stars

by Andre Knippenberg
25 November 2024 17:26
Von mit 5 Sterne! Die ThemeWare Erweiterung sind wirklich in Preis/Leistung top! Der Support funktioniert auch sehr gut, Fragen werden zeitnah mit Lösungsansatz beantwortet. Daumen Hoch und weiter so!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
by TC-Innovations GmbH 26 November 2024 08:46
Lieber Herr Knippenberg,
wir danken Ihnen für Ihr positives Lob zu unserem Produkt ThemeWare® Electric Pro und darüber hinaus für Ihr positives Feedback zu unserem Support. Wir stehen Ihnen immer sehr gerne bei Fragen und/oder Problemen zur Verfügung und wünschen Ihnen weiterhin viel Erfolg mit Ihrem Online-Shop!

Herzliche Grüße
Ihr Team von TC-Innovations
Für uns nahezu Perfekt
5.0

Average rating of 5 out of 5 stars

by Dirk Kanter
7 October 2024 12:09
Für unsere Sortiment sehr leicht zu konfigurieren und auch der Service ist schnell und unkompliziert.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
by TC-Innovations GmbH 7 October 2024 12:23
Lieber Herr Kanter,

wir danken Ihnen ganz herzlich für Ihr Lob zu unserem Produkt ThemeWare® Electric Pro und wünschen Ihnen weiterhin viel Erfolg mit Ihrem Online-Shop!

Herzliche Grüße
Ihr Team von TC-Innovations
Professionelles Shop Theme mit einzigartigen Zusatzfunktionen
5.0

Average rating of 5 out of 5 stars

by Carsten Schwanke
14 November 2023 06:59
Ich habe lange nach einem Shop Theme gesucht, welches für meine Bedürfnisse passend ist. Hier wurde ich fündig, nicht nur, dass ich hier meine Ideen problemlos umsetzen konnte, nein hier sind soviel Zusatzeinstellmöglichkeiten im Themepaket beinhaltet, dass man wirklich einen Shop hat, der sich von der Masse abhebt.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
by TC-Innovations GmbH 14 November 2023 07:48
Lieber Herr Schwanke,

vielen Dank für Ihr tolles Feedback! Wir freuen uns, dass Sie mit ThemeWare® und insbesondere mit den vielen zusätzlichen Einstellmöglichkeiten so zufrieden sind.

Wir wünschen Ihnen weiterhin viel Freude und Erfolg mit Ihrem Online-Shop!

Ihr Team von TC-Innovations
Viele Möglichkeiten für Einsteiger und Fortgeschrittene
5.0

Average rating of 5 out of 5 stars

by LEYCO Wassertechnik GmbH
17 July 2023 17:06
Ein wirkliches gutes Gesamtpaket!
Wir waren lange auf der Suche nach einem geeigneten Template für unseren Shop. Die vielen Gestaltungsmöglichkeiten und eine mögliche Anpassbarkeit, haben uns am Ende überzeugt.
Besonders gut gefallen, hat uns das umfangreiche Serviceportal. Jedes Problem konnten wir damit bislang im Alleingang lösen. Zugegeben an manchen Stellen sind die Einstellungen weit miteinander verstrickt. Die Videotutorials erklären diese aber nochmals sehr anschaulich.
In Summe ist es uns mit ThemeWare nicht nur gelungen unseren Shop in ein zielgerichtetes Design zu bringen, sondern auch gleich sehr schnell in das Thema Shopware tiefer einzusteigen.
5.0 Functionality
4.0 Usability
5.0 Documentation
5.0 Support
by TC-Innovations GmbH 18 July 2023 07:41
Lieber Kunde,

wir haben uns sehr über Ihre Bewertung gefreut. Es freut uns, dass Ihnen unser Serviceportal und die Video-Tutorials besonders gut gefallen. Ich wünsche Ihnen viel Erfolg mit Ihrem Shop und danke Ihnen, dass Sie sich für ThemeWare entschieden haben.

Herzliche Grüße
Thomas Ballschmieter
Support frech, unhöflich, überheblich man wird verwiesen und buchstäblich sitzen gelassen. Kaufversion mit 12 Monaten Support, toller Scherz.
2.5

Average rating of 2.5 out of 5 stars

by Jürgen Zimmermann
10 January 2023 18:51
Zum Theme selbst können wir noch nicht viel sagen, aber wer meint, er hat eine Kaufversion und damit die versprochenen 12 Monate Support wird hier bitter enttäuscht.
Wir selbst, haben schon einige Erfahrung mit anderer Shopsoftware und haben uns mit einem ernsten Problem an den Support gewandt, weil wir einfach nicht mehr weitergekommen sind.
Ersteinmal ist es sehr umständlich über ein Ticket und entsprechendes Formular sich an den Support zu wenden, um dann, an einem nicht Zielführenden Email PingPong teilzunehmen. Wer viel Zeit hat und keiner Arbeit nachgeht, für denjenigen ist es die ideale Beschäftigung. Für uns war es einfach nur nervenaufreibend.
Ersteinmal, wurde unser Anliegen abgeblockt und wir wurden auf den Support von Shopware verwiesen, man sei dafür nicht zuständig. Selbst wenn es so sein sollte, hier mal über den eigenen Support hinauszugehen und Hilfe anzubieten, war nicht angedacht.
Da traf uns die Selbstverherrlichung des Anbieters, auf deren eigenen Webseite, wie ein Schlag ins Gesicht. Dort heißt es "Wir haben es uns zur Aufgabe gemacht mit ThemeWare® das beste Erlebnis für dich und deine Kunden zu bieten. Wie du an unseren über 430 Bewertungen sehen kannst, liegt uns viel daran, einen großartigen Support zu leisten."
Schön wäre es gewesen, wir haben das Gegenteil erfahren.
Nach dem Email Pingpong haben wir ein Rückruf Ticket veranlasst...als Emailantwort kam promt, "wir bieten keinen Support per Telefon"....ja, wozu kann man dann ein Rückruf Ticket erstellen?
Das am Telefon vieles schneller zu klären geht, scheint hier noch nicht angekommen zu sein.
Nebenbei bemerkt, die ganze Emailkommunikation eines gewissen Mitarbeiters, war sehr unfreundlich, vorwurfvoll und äusserst überheblich.
Zitat aus einer Email "zunächst einmal ​haben Sie 12 Monate ThemeWare Support und keinen Shopware Support"
Des weiteren "Wir haben über 10.000 Kunden und wenn wir hier jeden zurückrufen um mit ihm über seine allgemeine Shopware Konfiguration zu sprechen, dann können wir den Betrieb von ThemeWare einstellen weil wir nur noch Shopware Support machen. Wir sind aber nicht Shopware sondern ThemeWare."
Durchaus verständlich, wenn man sich zumindest einmal die Mühe machen würde, festzustellen wo denn das Problem tatsächlich liegt.

Da sassen nun wir mit unserem Kummer, vielen Dank für Nix. Schlussendlich, haben wir uns selber geholfen nach vielen Stunden des Nachts, mit Ausprobieren und Testen.
Das wäre mit einem professionellen Support sicherlich schneller gegangen.
Den Gipfel der Frechheit erreichte dieses Zitat aus letzer Email. "Wenn Sie mit dem Produkt ThemeWare unzufrieden sind, haben jetzt die Möglichkeit das Produkt zu stornieren und die Kosten erstattet zu bekommen und das auch nur wenn der Fehler im Shopware Standard und nicht bei ThemeWare liegt."
Eigentlich wollten wir doch nur eine kurze, schnelle, kompetente Unterstützung bei unseren Problem. Ein einziges Mal haben wir uns an diesen Support gewandt, das war wohl schon zuviel.
3.0 Functionality
3.0 Usability
2.0 Documentation
1.0 Support
by TC-Innovations GmbH 13 January 2023 15:08
Lieber Herr Zimmermann,

zunächst einmal vielen Dank, dass Sie ThemeWare® nutzen.

Trotz zahlreicher zufriedener Kunden ist es in seltenen Fällen leider manchmal so, dass es irgendwie nicht passt. Wir versuchen es immer allen recht zu machen, aber das ist wohl nicht immer möglich.

Wie wir bereits freundlich mitgeteilt haben, unterstützen wir gerne im Rahmen des Hersteller-Supports bei Fragen zu und Problemen mit ThemeWare®. Was im Erwerb (egal ob Kauf oder Miete) aber nicht enthalten ist, ist telefonischer Shopware-Support. Dennoch erhalten unsere Kunden mit ThemeWare® sehr viele Anleitungen, hilfreiche Tutorials, Videos und nützliche Tools zum Thema "Shopware", die täglich überarbeitet, aktualisiert und erweitert werden. Zudem gibt es eine tollte Dokumentation und Support von Shopware selbst. Sicher braucht es Unterstützung, wenn das nicht reicht, aber wir können dies, neben dem eigentlichen Betrieb, Support und der kontinuierlichen Weiterentwicklung von ThemeWare® und allem was dazugehört, leider nicht noch zusätzlich leisten.

Es tut uns wirklich leid, dass Sie dies missverstanden haben.

Schade, dass Sie deswegen auch die einzigartige Dokumentation, den riesigen Funktionsumfang und die Bedienbarkeit von ThemeWare® abstrafen, aber wir lassen uns nicht durch eine negative Bewertung unter Druck setzen.

Da es uns trotz allem wichtig ist, dass Sie einen Shop einrichten und betreiben können, kommt unser Angebot Sie auch bei der Rückabwicklung des Kaufes zu unterstützen wirklich vom Herzen.

Viele Grüße,
Ihr ThemeWare® Team
Sehr gut
5.0

Average rating of 5 out of 5 stars

by Kevin Kress
19 December 2022 11:21
Es sind viele Einstellungsmöglichkeiten im Adminbereich verdügbar, der Support hilft bei individuellen Anfragen schnell und unkompliziert. Anpassungen durch gute Dokumentation auch selber möglich.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
by TC-Innovations GmbH 19 December 2022 15:36
Hallo Herr Kress,

vielen Dank für das tolle Feedback zu unserem Produkt ThemeWare®.
Wir wünschen Ihnen weiterhin viel Erfolg mit Ihrem Online-Shop.

Herzliche Grüße
Ihr Team von TC-Innovations
5 Sterne Delux
5.0

Average rating of 5 out of 5 stars

by André John
14 April 2022 14:42
Das Theme ist wahnsinnig gut. Einfach zu konfigurieren, bei Fragen schaut man einfach in die sehr gut ausgearbeitete Dokumentation. Ich bin begeistert. Auch der Support lässt keine Wünsche offen. Selbst in der Testphase wurden mir Fragen beantwortet.. und das wahnsinnig schnell... was auch zu meiner Kaufentscheidung im Anschluss führte. Weiter so!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
by TC-Innovations GmbH 14 April 2022 16:02
Hallo Herr John,

vielen Dank für die tolle Bewertung und Ihr damit verbundenes Feedback. Es freut uns besonders, dass Ihnen unsere Dokumentation und unser Support so gut gefällt.

Bei Verbesserungsvorschlägen Ihrerseits, können Sie uns diese gerne jederzeit über unser Service Portal mitteilen.

Herzliche Grüße
Ihr Team von TC-Innovations GmbH

About the Extension Partner

TC-Innovations GmbH

TC-Innovations GmbH

Partner Status

  • Shopware Premium Extension Partner Shopware
    Premium Extension Partner

Details

  • Ø-Rating: 5

    Average rating of 5 out of 5 stars

  • Partner since: 2016
  • Extensions: 52

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Very quickly