AI Chatbot / Product Advisor

by Kuhlware

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AI chatbot and guided product advisor for Shopware 6: answers questions, finds products and works even without an AI key. With statistics, FAQ and cost control.

Annually €78.33* /month €960.00 * €940.00* /year 2.08% discount In comparison to the regular monthly price

Monthly €80.00* /month Cancelable monthly

Compatible with:

6.6.0.0 - 6.7.15.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Chatbot and guided product advisor in one plugin
Works with OpenAI, in hybrid mode or completely without an AI key
Understands typos, everyday language and follow-up questions
Connects your own data: REST, database, documents and plugin entities
Statistics page, rate limits and a monthly budget keep you in control

Features

Chat widget with live streaming answers, product cards, suggestions and a mobile full-screen layout
Guided product advisor: leads visitors step by step through your categories, properties, brands and price ranges to the right product
Three answer modes: hybrid (simple questions answered locally in milliseconds), AI for every question, or local only without an API key
Tolerates typos, short keyword input, plurals and compound words; remembers the last search ("and in red?", "cheaper")
Compares two products, handles small talk and offers the product advisor when nothing matches

Your own FAQ pairs and synonyms, configured directly in the plugin
Knowledge base: upload manuals, FAQs and data sheets (TXT, MD, CSV, JSON, HTML, DOCX, PDF) and index products and pages for semantic search
Connect your own data via REST endpoints, read-only SQL queries and entities of other plugins, e.g. bundle or warranty assignments
Order status and account information for logged-in customers, only their own data and switchable per sales channel
Cost control: limits per visitor and IP address, daily limit, monthly budget and a usage overview with estimated costs
Statistics page with filters: usage, answer rate, unanswered questions, response times, AI costs, product clicks, advisor funnel and CSV export
Answers use the shop language, SEO URLs and your sales channel settings
Optional privacy-friendly statistics: no IP addresses, question texts only if you enable them, automatic deletion
Accessible and responsive design, fully translated into German and English

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About the Extension

Turn questions into sales – without sending customers to your support inbox.

The AI Chatbot & Product Advisor adds a modern shop assistant to your Shopware 6 storefront. It answers questions about products, shipping, payment, returns and contact, finds matching products and leads undecided visitors to the right item with a guided product advisor.

Chat and product advisor in one widget

Visitors can simply write what they are looking for, in everyday language and even with typos ("badeshots in blou", "cheap beach bag"), or use the guided advisor. The advisor builds its questions from the categories, properties, brands and prices that exist in your shop and ends with matching products and a short recommendation.

Fast, affordable and flexible

Choose how your assistant answers:

• Hybrid (recommended): simple questions are answered locally in milliseconds, complex ones by the AI.

• AI: every question is answered by your OpenAI model, with streaming.

• Local: no API key needed. The assistant answers from your shop data only.

Rate limits, a daily limit, a monthly budget and a usage overview with estimated costs prevent surprises.

Knows your shop and your data

• Products, categories, shipping and payment methods, CMS pages and SEO URLs

• Uploaded documents such as manuals, FAQs and data sheets

• Your own FAQ pairs and synonyms

• Your own tables, REST endpoints and entities of other plugins, for example bundle or warranty assignments

Helpful after login

Logged-in customers can ask for the status of their orders and see their account data. The assistant only ever accesses the data of the customer who is logged in. You can switch this off per sales channel.

Statistics at a glance

The new statistics page in the administration shows messages, sessions, answer rate, unanswered questions, response times, AI costs with a monthly forecast, answer sources, topics, product clicks and the advisor funnel. Filter by period, sales channel, source, outcome, topic, language and customer, compare with the previous period and export everything as CSV.

Privacy

No IP addresses and no customer data are stored in the statistics. Question texts are only saved if you enable it, and old entries are deleted automatically. Without an API key, no data leaves your server. When you use the AI, data is processed by your chosen provider (OpenAI by default). Please include this in your privacy policy.

Requirements: An OpenAI API key is optional.

Turn questions into sales – without sending customers to your support inbox.

Chat and product advisor in one widget

Fast, affordable and flexible

Choose how your assistant answers:

• Hybrid (recommended): simple questions are answered locally in milliseconds, complex ones by the AI.

• AI: every question is answered by your OpenAI model, with streaming.

• Local: no API key needed. The assistant answers from your shop data only.

Rate limits, a daily limit, a monthly budget and a usage overview with estimated costs prevent surprises.

Knows your shop and your data

• Products, categories, shipping and payment methods, CMS pages and SEO URLs

• Uploaded documents such as manuals, FAQs and data sheets

• Your own FAQ pairs and synonyms

• Your own tables, REST endpoints and entities of other plugins, for example bundle or warranty assignments

Helpful after login

Statistics at a glance

Privacy

Requirements: An OpenAI API key is optional.

Details

Available: English, German
Latest update: 12 October 2026
Publication date: 23 April 2026
Version: 2.0.0
Category: AI Tools

Resources

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About the Extension Partner

Kuhlware

See all extensions

Partner Status

Shopware
Bronze Partner
Shopware
Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2020
Extensions: 14

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

2.0.0 6.7.0.0 - 6.7.15.1 12 October 2026

- New guided product advisor: visitors are led step by step through the properties available in your shop and receive matching products, optionally with a short AI recommendation

- Chatbot now works without an AI provider: choose between hybrid mode, AI for every question or local mode that answers from your shop data only

- Answers like a real assistant even without AI: remembers the last search ("and in red?", "cheaper"), small talk, product comparison and your own question-and-answer pairs (FAQ) configured in the administration; suggests the product advisor when nothing matches

- Understands typos and colloquial wording ("Versant", "Badeshots", "was habt ihr alles?") and covers many more topics: assortment overview, vouchers, warranty, complaints, cancellations, invoices, account and password, newsletter, offers and new arrivals

- Follow-up requests such as "show me the matching products" refer to the topic of the previous answer, e.g. after a care tip from your uploaded documents

- Smarter fallbacks when nothing matches: relaxes price or filters automatically, suggests your categories and the product advisor - Understands everyday wording without full sentences ("Badeshorts rot günstig", "was kostet der Rucksack"), plurals, compound words and gift or recommendation requests

- Much faster answers: streaming responses, instant answers for common questions, answer cache and fewer AI requests per question

- New knowledge base: upload manuals, FAQs and datasheets (TXT, MD, CSV, JSON, HTML, DOCX, PDF) and index products and pages for semantic search

- Connect your own data: REST endpoints, database queries and entities of other plugins or custom developments, for example bundle or warranty assignments

- New statistics page under Marketing: usage, answer rate, unanswered questions, response times, AI costs with forecast, answer sources, topics, product clicks and advisor funnel with filters, comparison to the previous period and CSV export

- Bundle and warranty offers from your own data sources are shown right below matching products

- Synonyms, custom instructions and a welcome message configurable in the administration

- Answers about orders and account data for logged-in customers, switchable per sales channel

- Cost control: rate limits per visitor and IP address, daily limit, monthly budget and a usage overview with estimated costs

- Conversation memory and chat history are kept across page changes

- Improved chat design with product cards, suggestions, accessibility and full-screen layout on mobile

- Links to products and categories now use the shop's SEO URLs and respect the current language

1.0.2 6.6.0.0 - 6.7.15.1 20 July 2026

- Restricted the crawl fallback tool to the shop's own domain and blocked requests to private/loopback addresses to prevent server-side request forgery (SSRF)

1.0.1 6.6.0.0 - 6.7.15.1 5 July 2026

- Optimize AI logic to also return shipping information

1.0.0 6.6.0.0 - 6.7.15.1 29 March 2026

- First version of the Kuhlware AI Chatbot for shopware 6