Lime Connect (formerly Userlike)

by Lime Connect

Rating: 3.5

Downloads: 1,044

Lime Connect is the all-in-one communication platform for digital consultancy in Germany, combining artificial intelligence, website chat and customer messaging.

Free

Compatible with:

6.4.0.0 - 6.7.10.2

Includes:

All updates

During the subscription all released updates are included for free

Description

Highlights

In the Lime Connect Message Center, AI Agents and your support team answer customer chats from various channels like Website chat, WhatsApp, Facebook, Instagram, E-mail, SMS, Telegram and more
With Connect AI, you can automate your entire customer communication without losing the personal touch. Autonomous AI Agents handle inquiries and complete processes independently, the Copilot supports your team with summaries and suggested responses, and Actions execute workflows and system tasks automatically – all based on a central knowledge base.
With our Workflows feature, you can automate your processes in an intelligent and structured way. Using the visual, no-code workflow builder, you can define triggers, conditions, and actions via drag-and-drop, controlling routing, messaging, or workflows—such as claims reporting—without any manual steps in between.
With Lime Connect's website chat, you can support your customers directly on your website during important stages of their customer journey.
Our WhatsApp Campaigns feature lets you create creative newsletters, brochures and offers tailored to your target group.
Lime Connect stores all data securely on servers within Germany and provides additional data protection features. This makes our solution a GDPR-compliant all-in-one software.

Features

Manage and process customer messages with professional sales and service features such as canned messages, voice messages, forwarding, and customer feedback options including text and star ratings
Define operator skills, groups and rules and connect customer requests with your employees' expertise through intelligent routing
Enhance customer profiles in Lime Connect with their data, interests and/or important notes and information
Offer customers an audio call for complex and sensitive inquiries and/or start a video call to showcase your products to leads
Create autonomous AI agents that independently process requests, understand context, and make decisions, while only forwarding complex cases to employees.

Copilot, a digital support assistant, supports your service team with conversation summaries, relevant contextual information, and intelligent response suggestions.
Use drag-and-drop to create automated workflows and system tasks directly in Lime Connect to connect various tools and reduce manual steps. Integrate messaging apps such as WhatsApp, Facebook, Instagram, Telegram, E-mail and SMS into your service mix and guide customers along their customer journey, even when they might not be on your website
With Lime Connects WhatsApp campaign builder, you can create creative WhatsApp newsletters for your customers. The marketing messages are approved directly in Lime Connect by WhatsApp and can be tailored to different target groups using placeholders.
Lime Connects mobile application is flexible, efficient and customised to your team's needs. It allows you to stay in touch with your customers and manage and reply to messages from anywhere.
Besides an extensive analytics section, you benefit from real-time statistics on your conversations and workload in your dashboard.

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About the Extension

Lime Connect is Germany’s leading AI agent platform for customer communication. At its core are autonomous AI agents that can independently handle entire service processes, delivering far more than traditional AI-powered support software. AI and humans work hand in hand: The AI agents handle inquiries on their own, but your team can seamlessly take over at any time in the Message Center. This allows companies to manage all their digital customer communications through a central inbox, automate the majority of their inquiries, and build personal customer relationships at the same time.

All customer messages you receive via website chat and messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, email, and SMS are consolidated in Lime Connect’s Message Center. There, the AI agents resolve the majority of inquiries directly—while your team handles issues requiring human expertise using advanced support features such as forwarding and live translations.

With Connect AI, Lime Connect adds a powerful automation layer to this central communication system: Autonomous AI agents take over recurring or more complex service processes completely independently, understand the context of a request, execute actions in connected systems such as CRM or shop systems, and thus significantly reduce manual effort. At the same time, the integrated Copilot supports your employees with precise response suggestions, chat summaries, and relevant information from the central knowledge database. In addition, flexible workflows allow you to define structured process logic using drag-and-drop and to automate communication, system actions, and escalations in a reliable and traceable manner.

All AI functions access a standardized knowledge base that can be maintained via website sync, file upload, or manual entry and automatically works in multiple languages. This allows you to combine efficient AI automation with human expertise—for faster results, lower service costs, and a consistent customer experience across all channels.

To inform your customers about current offers and latest updates via WhatsApp, Lime Connect’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

In addition, Lime Connect offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

Since Lime Connect was founded, data protection has been a top priority. Therefore, all data is stored securely on German servers. This makes Lime Connect a GDPR-compliant customer messaging software that is trusted by companies such as Toyota, Nivea and EMP.

Lime Connect is Germany’s leading AI agent platform for customer communication. At its core are autonomous AI agents that can independently handle entire service processes, delivering far more than traditional AI-powered support software. AI and humans work hand in hand: The AI agents handle inquiries on their own, but your team can seamlessly take over at any time in the Message Center. This allows companies to manage all their digital customer communications through a central inbox, automate the majority of their inquiries, and build personal customer relationships at the same time.

All customer messages you receive via website chat and messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, email, and SMS are consolidated in Lime Connect’s Message Center. There, the AI agents resolve the majority of inquiries directly—while your team handles issues requiring human expertise using advanced support features such as forwarding and live translations.

To inform your customers about current offers and latest updates via WhatsApp, Lime Connect’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.

In addition, Lime Connect offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

Details

Available: English, German
Latest update: 2 June 2026
Publication date: 5 February 2020
Version: 1.0.3
Category: AI

Resources

Reviews (4)

Average rating

3.5

Based on 4 reviews

4.0 Functionality

3.0 Usability

4.0 Documentation

3.2 Support

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Nicht für SW 6.5.2.1

3.0

by Peggy Reichelt

30 June 2023 15:11

Bis jetzt waren wir sehr zufrieden mit dem Plugin doch leider gibt es seit Wochen kein Update für die neue Shopware Version was für uns jetzt bedeutet, dass wir das Plugin aktuell nicht nutzen können da es sich nicht mehr aktivieren lässt.
Wann ist denn vielleicht ein Update für die Shopware-Version 6.5 geplant?

3.0 Functionality

3.0 Usability

3.0 Documentation

3.0 Support

by Lime Connect 4 July 2023 15:19

Hallo Peggy,

vielen Dank für Ihre Bewertung. Unser Team hat das Userlike Plugin spezifisch für Ihre Version 6.5.2.1. geprüft und konnte es problemlos integrieren. Die Kompatibilität zur Version 6.5.2.1 konnte also bestätigt werden.

Falls Sie weiterhin Schwierigkeiten haben, das Plugin zu nutzen, setzen Sie sich gerne mit unserem Support Team unter userlike.com in Verbindung und wir versuchen gemeinsam mit Ihnen die Ursache zu finden.

Beste Grüße
Ihr Userlike Team

Ernstgemeinter Chat-Service NUR mit Userlike

5.0

by Sven Rösner

28 March 2022 11:25

Auch meine Installation war etwas holperig. Jedoch habe ich von Userlike (Christina) einen schnelle und funktionierenden Support erhalten. Jetzt läuft es!

Als deutscher Shopbetreiber kann man eigentlich nur auf Userlike bauen. Alle US-Amerikanischen Anbieter halte ich für zu kompliziert. Kein schneller (oft auch kein guter) Support. Datenschutzangelegenheiten sind oft nicht gut zu durchschauen. Anders ist das bei Userlike. Es ist sinnvoll deutsche Anwendungen zu nutzen... Also Userlike eine Chance geben!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Leider fehlt noch die Sprachsop / Subshop Möglichkeit

3.0

by Marcel Zimmer

8 August 2021 16:15

Leider fehlt noch die Sprachsop / Subshop möglichkeit. Wird diese noch nachgereicht?

3.0 Functionality

3.0 Usability

3.0 Documentation

3.0 Support

An sich gut, leider nicht mehrsprachig

3.0

by Florian

22 June 2020 12:43

Leider für einen mehrsprachigen Shop absolut unbrauchbar... Ein spanischer oder italiensicher Kunde sieht einen Chat, in dem Texte wie "Chatten Sie mit uns" , oder "Wir sind nicht online und können daher keine Chats annehmen" oder "Hinterlassen Sie uns eine Mitteilung und wir melden uns bei Ihnen zurück." verwendet werden.
Das hilft einem nicht-deutschprachigen Kunden leider in keinster Weise weiter und wirkt schon fast unseriös.

5.0 Functionality

1.0 Usability

5.0 Documentation

2.0 Support

by Lime Connect 2 July 2020 14:04

Hallo Florian,

Vielen Dank für deine Bewertung.

Unser Plugin ermöglicht die einfache Integration eines Widgets.

Bei der Integration mehrerer Widgets, um zum Beispiel einen mehrsprachigen Chat anzubieten, müssen die Widget Codes manuell integriert werden. Seit Shopware Version 6 ist dies nicht mehr mit dem Theme Manager möglich, daher arbeiten wir gerade an einer erweiterten Version unseres Plugins.

Dein Userlike Team